A. Most hail or storm damage goes unnoticed with observation from the ground. You need a trained eye on your roof to inspect closely for damage. In most cases, hail or storm damage does not cause your roof to leak immediately. It does, however, ruin your roof and you may start having leaks within a few months if it is not replaced.

A: Custom Exteriors  is experienced in getting your claim handled properly and if your insurance company stated that you do not have hail or storm damage, we would like to give you a second option.

After inspecting your roof closely, if we find damage, we’ll take care of the process of getting your roof re-inspected and work on your behalf to get your claim accepted. We have been successful in getting many homeowners new roofs after the original insurance Adjuster declined the claim. Our attention to detail during inspection often uncovers signs of hail or storm damage that many insurance Adjusters erroneously overlook. Many homeowners indeed do have hail or storm damage unknowingly because their insurance Adjuster didn’t do their job thoroughly.

A: Your insurance company covers the cost of your roof minus your deductible. With normal deductibles, you often have very little out-of-pocket expenses at all. The final balance will be requested once the final check has been received from the insurance company and all the work that Custom Exteriors for you is completed.

A: We are a ‘General Contractor’ which means we can take care of all your hailstorm damage needs, not just your roof. We can take care of your roof, gutters, siding, paint, windows, screens and more. You don’t need to hassle with your insurance company AND a handful of different contractors. We take care of everything for you.

We respond promptly when a customer needs our services, especially in emergencies. We seek to be a fair and competitively priced company, giving our customers more than their money’s worth.

We use only major manufacturer’s materials and install products according to the manufacturer’s specifications. We are highly regarded in the construction material supplier community because of our sound business principles and prompt payments.

A: Yes. From meeting your insurance Adjuster to overcoming price discrepancies and invoicing the insurance company when your job is complete.

A: No. We simply need access to outside power and water.

A: Custom Exteriors has been in the construction business serving customers since 2003.

A: It normally takes between one and two days, depending on the size of the home.

A: We monitor the weather very closely and only remove what we can replace in the same day. We also carry tarps for any unexpected emergencies. When we leave at night, your roof is completely watertight.

A: Each mortgage company has its own unique policy regarding insurance payments. If you desire, Custom Exteriors can contact your mortgage company on your behalf to insure your payment is properly processed. It is important to notify your Custom Exteriors representative if your mortgage company’s name is included on your insurance drafts. They can go over the finer details with you at this time.

A: Certainly. Most major shingle manufacturers are very close to one another in price and quality. We have access to all name brands including Owens Corning, TAMKO, ELK/GAF, Certainteed,  as well as a full line of premium roofing materials, including tile, metal, slate and engineered products.

A: Yes we do. Almost all of our business is through referrals. We are well regarded in the construction and building community. We have an extensive reference list of satisfied customers available for your review.

A: Yes. Proper attic ventilation is very important in maintaining healthy roof decking and extending the life of the shingles. Good ventilation eliminates moisture in your attic that is harmful to your wood decking. Improper ventilation will ruin your roof. We’ll notify you if your attic provides inadequate ventilation and add the necessary ventilation as needed.

A: Yes. We provide felt underlayment on every job we do. In addition, we apply an extra layer of shingles, or starter course, along the roof edge for extra strength, as per the manufacturer’s specifications.

A: Yes, absolutely. Ask your Custom Exteriors representative for more details.

A: Yes. Each of our job sites is cleaned during the roofing process and at the end of every workday. We go over your property with a magnetic hand sweeper daily, to pick up any loose nails.

A: You will not have to provide any bathroom facilities.

A: Yes. We require external power and water to be available each day.

A: Yes. Custom Exteriors has extensive experience with local building codes. We will not do any work that does not meet code requirements.

A: Good question. All of our crews have a minimum of three years experience working for us not to mention their prior experience brought with them.