Home and Business Insurance Claim Process

When bad weather occurs, it can cause major damage to your roof. Hard rains, hail and high winds can all affect the overall quality of your roof. To improve your chances of receiving a full and fair settlement, we have listed below a few basic guidelines to follow when filing an insurance claim.

 

 Insurance Claim Processing Checklist:

1. Was your home affected by a recent storm? If your home or business was affected by a severe storm that produced high winds or hail, call Custom Exteriors immediately for your FREE property evaluation of the damages. Our staff is highly trained according to insurance company criteria when it comes to assessing damages to your property and has HAAG Engineer Certified staff available when necessary.  We are available 24/7 for emergency services.

 

2. Your Custom Exteriors representative will go over all damages that were found and suggest a course of action to make the recommended repairs. If the damages are severe enough, your representative will suggest you contact your homeowners insurance provider in order to initiate a claim.

 

3. When you file your claim with your insurance provider, make sure you ask for the related claim number. If it is not available, be sure to request that the insurance representative contacts you as soon as it becomes available. Also, ask the representative to have your assigned insurance adjuster contact you or Custom Exteriors so that our representative can be in attendance for the initial adjuster inspection.

 

4. Once your insurance adjuster contacts you, request a firm date and exact time that he or she will be performing the initial inspection. Be sure to inform the insurance adjuster that you would like Custom Exteriors to be present.

 

5. After your adjuster provides you with your inspection date, please contact Custom Exteriors and provide us with this information, as well as your claim number. Once your property inspection has been scheduled, we will meet with your insurance adjuster to discuss the amount of damages to your home. Your insurance adjuster will be provided with printed photos of damage, an itemized estimate for the repairs, and a diagram with all the measurements.

 

6. When your claim has been settled, you will receive an itemized estimate of repair allowance from your insurance company. It will list the following in three price columns: RCV (replacement cash value), Depreciation and ACV (actual cash value). You will be issued your first check titled to you and your mortgage lender in the amount of the ACV estimate. An amount of recoverable depreciation will be withheld from this first check until you have incurred the cost of repairs and provided the insurance company with an invoice from Custom Exteriors. At this time, you will be entitled to the RCV of your claim as listed in your insurance policy.

 

7. If your claim has been denied or you have only received a partial settlement, don’t worry. We can handle these types of situations too. We will start by requesting a copy of the current loss report you have received from the insurance company. We will need to figure out exactly what the insurance company has paid for so we can figure out what they have “accidentally overlooked”. If we feel there is more damage than what has been covered, then we will suggest to you letting us request a re-inspection with your insurance company. This time we will be present to point out the damage to them if they don’t see it.